Terms and conditions

Punctuality and Courtesy
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times include a preparation time for the room and client: i.e. 10 minutes either end of treatment.

Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only. Please also be mindful of other clients before you that might be in the treatment room, so entering the salon quietly will be very much appreciated.

Cancellations
Cancellations must be made at least 24 hours prior to treatment and it is at the discretion of the owner as to whether you get charged for the cancelled treatment. If a charge is incurred then you will be required to pay Chiara Bella 50% of your treatment cost.

Retail Products
As an Ambassador of Tropic we sell the products so you can take full advantage of using the luxurious products at home to compliment the treatment you have received here at Chiara Bella.

Sometimes we have products in stock but due to the nature of the products being 100% naturally derived and made freshly at Tropic HQ in Surrey, its best to order them as and when required, So payment will be taken up front and the products will be ready for collection (or delivery if required) usually within 7 days.

Data Security
All information you provide us will be kept in a safe place and under the strictest of confidence and purely used for our services here at the salon.

Medical Conditions
If you have any medical conditions or are pregnant when booking your treatment, please let us know because some treatments may not be appropriate for you.

Mobile Phones
In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.

Payment
Cash and most major credit and debit cards are accepted including American Express.

Patch Testing
This is required for any tinting or lash lifts at least 24-48 hours prior to your treatment.